AI support for e-commerce inboxes
Online stores hire offshore VAs to live in the support inbox: “where is my order?”, returns, address changes, and the same policy questions every week. StaffBots is a self-serve support and admin layer for that work, with lead follow-up on Business in a Box if you also chase wholesale or restock inquiries.
Start with Starter — $299/mo · See all plans
Inbox work, not a warehouse
This page is for the store office, not the dock. If you operate your own fleet or last-mile team, use delivery and logistics and Dispatch VA instead.
For a typical store, the fit is:
- Triage and routine answers from your shipping, returns, and product materials
- Returns or exchange intake that a person can then approve
- Admin reminders so follow-the-ups do not live only in someone’s head
- Optional lead follow-up for B2B or restock lists (Business in a Box)
StaffBots is not a claims engine, a fraud tool, or a replacement for your store platform.
Which plan to start with
- Starter ($299/mo) — support and admin for the inbox. Checkout.
- Business in a Box ($1,499/mo + $1,000 setup) — you also want follow-up beyond ticket replies. Checkout.
Frequently asked questions
Can StaffBots answer “where is my order?” questions?
A support assistant can triage order-status and returns questions from the materials and rules you provide, and flag exceptions for a person. It is not a warehouse management system and does not, by itself, replace your helpdesk or Shopify inbox unless you set it up that way.
Is Dispatch VA the right plan for an online store?
Usually no. Dispatch VA is built for delivery, logistics, and field-job boards. Most e-commerce teams should start with Starter ($299/mo) for support and admin, or Business in a Box ($1,499/mo + $1,000 setup) if they also want follow-up on abandoned or wholesale inquiries. If you run your own delivery fleet, see delivery and logistics.
Will this replace my helpdesk (Gorgias, Zendesk, and similar)?
Treat StaffBots as the assistant layer, not a claim that you must rip out a helpdesk. If you already have a helpdesk, ask hello@staffbots.ai how StaffBots would sit next to it rather than assuming a one-click replacement.
Do you publish support-ticket automation rates?
No. StaffBots does not publish ticket-deflection statistics or customer counts on this site. Judge fit from the roles and plans, not from invented performance claims.
Get started
Questions or a walkthrough: hello@staffbots.ai. Human Supervisor ($500/mo) is contact-only — email the same address.